Frequently Asked Questions
Frequently
Asked Questions
What sizes do you carry?
We offer an inclusive range of sizes across our collections. Size and fit may vary by designer, please refer to our size guide or reach out to our team for personalized assistance.
Do you restock sold-out items?
We regularly restock most pieces from our Essentials Collection. However, the majority of our other styles are limited and not restocked to keep our assortment special and exclusive. If there’s an item you missed out on, feel free to reach out. Our team may be able to place a special order. Please note that special orders are subject to additional terms and conditions; contact us for more details.
Can I place an order over the phone or through Instagram DM?
We’re happy to coordinate orders over the phone or through DM. Once your order is confirmed, we’ll send you a secure checkout link via email or text so you can complete your payment safely and conveniently.
Do you offer shipping?
Yes, we ship across Canada and The United States. Shipping rates and delivery times vary; please see our shipping page for full info.
How long will my order take to arrive?
Most orders ship within 1–2 business days. Delivery timelines depend on your location. You'll receive tracking details via email once your order ships. Please make sure to check your junk and spam folders as well.
Do you offer in-store pickup?
Yes! Choose “Local Pickup” at checkout. We’ll notify you when your order is ready to be picked up.
What is your return policy?
In-store purchases are eligible for exchange or store credit within 7 days of purchase, with extended timelines offered during the holiday season. Online returns or exchanges require prior approval from the Carriage Trade team to ensure a smooth and personalized experience. See our returns page for more details.
Can I return an online order in-store?
Yes. Bring your order and confirmation to our store within the return window. Refunds, if applicable, will be processed back to your original method of payment.
I’m unsure about sizing or fit. Can you help?
Absolutely. Our stylists are here to help—reach out for fit guidance or book a complimentary styling appointment.
Where are your brands from?
Our collection features a thoughtfully curated mix of Canadian and international designers. From homegrown talent to globally celebrated labels, every piece is handpicked for its quality, craftsmanship, and timeless style. Whether you're discovering emerging Canadian designers or shopping iconic names from around the world, you'll find something truly special at Carriage Trade.
Do you sell gift cards?
Yes—digital and physical gift cards are available. They never expire and can be used in-store or online.
Do you offer personal styling or private appointments?
Absolutely. Whether you're looking to refresh your wardrobe, find the perfect event look, or simply explore new pieces with guidance, our expert stylists are here to help. Book a one-on-one appointment for a personalized experience tailored to your style, fit, and lifestyle needs. For something even more exclusive, inquire about our private after-hours shopping
events—perfect for special occasions, group styling sessions, or a more intimate boutique experience.
Where are you located?
We’re located in the heart of The Kingsway at 2984 Bloor street West. Steps away from the Royal York subway station. Visit our Store page for hours and directions.
Do you carry Canadian brands?
Yes! We proudly support Canadian fashion with a curated selection of local designers, including Smythe, Jenny Bird, Marie Saint Pierre, Tanya Taylor, Dean Davidson, Suzi Roher, Brave Leather, and more. We also feature emerging talent through our Canadian Designer Showcase in partnership with the Toronto Fashion Incubator.